Privacy & Service Policies

Information You Share

When you contact Red Mesa, request service, or leave a review, you may provide:

• Your name, phone number, email address, preferred contact method, and service location.
• Details about the property, vehicle, appliance, electronics, website, or 3D-printing request.
• Business, contact, license, insurance-status, trade, and service-area information submitted through the Licensed Trade Partner application.
• Photos, preferred dates, review information, and other details you choose to send.

We use this information to understand your request, contact you, prepare an estimate, schedule and complete accepted work, provide customer service, prevent misuse, and keep normal business records. Red Mesa does not sell personal information.

Public Reviews

A review’s rating, title, written comments, and reviewer name may appear publicly. Reviewer email addresses are used for administration or follow-up and are not intended for public display. Please do not place phone numbers, addresses, passwords, or another person’s private information in a review.

Storage and Security

Website information may pass through WordPress, IONOS hosting, the contact and review tools listed below, business email, backups, and email-delivery logs. We keep records only as reasonably needed for customer service, accepted work, warranties, accounting, safety, or legal requirements.

We take reasonable steps to protect the website and its records, but no website, email service, or online storage system can promise perfect security.

Your Choices

You may ask to review, correct, or delete personal information Red Mesa controls by emailing contact@redmesahomeauto.com. We may need to confirm your identity and may keep records required for an active job, payment, warranty, safety issue, or legal obligation.

Requests and Estimates

A contact form, phone call, text, or first reply is only a request to talk. It does not guarantee an appointment or mean that Red Mesa has accepted the job. We confirm the work, price, materials, timing, and any special conditions directly with the customer.

Starting rates cover common situations. Hidden damage, extra work, travel, recovery conditions, parts, materials, and taxes can change the final price. We will explain important changes before continuing whenever reasonably possible.

Deposits and Cancellations

Any required deposit will be explained before payment and applied to the final balance. Deposits are normally non-refundable because they reserve time and may cover diagnosis, planning, design work, ordered parts, or custom materials that cannot be reused for another customer.

Please give as much notice as possible when cancelling or rescheduling. If a cancellation or refund right is required by law, that right comes first. Some qualifying sales made at a customer’s home may include a three-business-day cancellation period.

Safe Access and Permission

The person requesting work must own the property or item, or have permission to approve the work. Please tell us about known damage, unsafe conditions, pets, access limits, utility problems, modifications, or other facts that could affect the job.

Red Mesa may decline, pause, or stop work that is unsafe, outside available equipment or experience, missing required permission, or outside the work we are legally allowed to perform.

Service-Specific Notes

• Roadside and recovery: availability depends on location, terrain, weather, vehicle size, safety, and equipment. A 24/7 request does not guarantee an immediate response.
• Repairs and diagnostics: hidden or pre-existing damage may affect the result, recommended work, timing, or price.
• Outdoor products and surface work: custom products are freestanding unless separately agreed and legally permitted. Mailbox and curb-address work requires owner approval and any applicable postal or roadway authorization. Structural, utility-connected, paving, concrete, and permit-required work is referred when appropriate.
• Electronics and websites: back up important data first. Repairs, hosting, plugins, and online systems cannot be guaranteed against every failure or security problem.
• 3D printing: customers must have permission to use supplied designs. Ordinary prints should not be used for safety-critical, medical, food-contact, high-load, or high-temperature purposes unless suitability is specifically reviewed and agreed.

Workmanship and Concerns

Any specific workmanship coverage will be stated in the estimate, work order, or invoice. It does not automatically cover unrelated failures, normal wear, misuse, pre-existing damage, customer-supplied parts, or later work performed by someone else. Manufacturer warranties follow the manufacturer’s rules.

If something does not seem right, contact Red Mesa promptly and allow a reasonable opportunity to inspect the issue and correct our work when appropriate.

Independent Licensed Trade Referrals

When Red Mesa introduces a customer to an independent licensed contractor, the contractor—not Red Mesa—inspects, estimates, contracts, permits, performs or supervises, warrants, and collects payment for that contractor’s work. Referral availability and contractor acceptance are not guaranteed. Customers should verify the contractor’s current license and insurance and review the contractor’s separate agreement before proceeding.

Written Service Agreements

This page is a general website summary. Accepted jobs may also use an estimate, work order, or service agreement that explains the exact work, price, payment schedule, warranty, and job-specific conditions. If that written agreement differs from this summary, the written agreement for that job controls.

Weather, road closures, unavailable parts, unsafe conditions, customer access problems, utility interruptions, and other events outside reasonable control may affect scheduling.